Alright...remember last year in the fall, I received
a letter from Kela requesting I pay back the 349� (and change) in rental housing allowance - because I now make "too much money" combined with Tim's income? (Because they realized that I am permanent residence and granted my first son stay-at-home-allowance since he's not in a day care).
So I forgot to update you on that. Well, I filled out that form and sent it back to them and within about 3 weeks - I got a bill for 50� (the amount I agreed to pay per month).
Fast forward and I forgot to pay the bill and have since lost it. I was advised by a friend to bring a tough Finnish friend with me to help me in case the rep I get pretends to "not understand" or "not speak English very well"....I opted for my own little Game Plan.
So today I met up with my friend downtown and after our coffee - I realized "CRAP. I owe Kela money but still want to fight them....want to watch the kids while I go do this?"
She agreed and had to inquire about some information from Kela herself - so it was perfect timing as both of my boys were asleep.
I got a number from the Info desk and barely had any wait time...I walked in with my "
Game Face" - sometimes known as a "B*tch Face".
I thought I'd play nice first and go from there.
I explained to the lady (KL = Kela Lady) that I cannot find my bill and I know I owe money. I provide my Passport and she says no problem, pulls it up and says she can print me a copy easily.
Great - "Now I have some more questions for you..." - me (insert
Game Face voice)"Yes! How can I help you?" KL (super perky and friendly - I'm thinking "Darn it - she's nice...well here we go...")
"I owe you a total of 349� and some change...I fully understand you guys are not sending me anymore rental housing allowance money - but in all honesty - it's Kela's fault they didn't recognize my family's permanent residence status and therefor - I technically saved you approximately
1700� in 6 months. Money that I will not be able to get back from this organization." - me
"Ohhh let's see...well (click click on the keyboard) - we never received your letter of appeal and sent you the bill." - KL
(My face is currently looking at her with a clear "WTF is a letter of appeal"?!)
"I'm sorry - but yes, I did write something appealing your decision and mailed it in...actually I brought it in person." - me
"Ohhh - no...(click click) that wasn't the letter of appeal. Wow this is a complicated situation! No, that wasn't a letter of appeal - this is what you sent, right? Yes well that was just a regular form. I will print you a letter of appeal and see what Kela decides. So fill this in and submit it as soon as you can. I can't guarantee anything because it's too late - but if you didn't know about the Letter of Appeal - they might be able to help a little more." - KL
(So I had filled out this form after getting it translated by a friend - that sounded like a lot of appealing and explain-yourself-to-Kela! for nothing.)
She puts a note in the system that I did not know about the Letter of Appeal (apparently most people don't) - but you can get one from your local Kela and she even kindly printed it for me in English. (Guess what? I'm writing the same thing in this one too....go figure.)
Then she makes me no guarantee but said she hopes this helps...anything else?
"Oh yes. My youngest son needs a Kela card as we plan on travelling outside of Finland and it's the only piece of identification he can have...how do I get one for him?" - me
"Well let's see....oh Ahti is not registered in the city's registration yet. And Kela hasn't made the decision on whether or not he qualifies for child benefits or not." - KL
My son was born in October and I submitted his registration form to the Magistrate IN person in November."It can take awhile to do these things and we've been so busy! I'm really sorry - when do you need to travel?" - KL
"Well, we are leaving in April and again in August." - me
"Oh okay well it shouldn't take too much longer- but Ahti needs a residence permit - so that's why there has also probably been a delay." - KL
"You're kidding me." - me
"No I'm not! He's born here, yes - but he's not of automatic Finnish citizenship..." - KL
"No I get that part. I mean - for my son to
get a residence permit - he needs a Canadian Passport. In order to get the Passport - he needs his Kela card..." - me (eyes bulging out of my head as V�in� wakes up screaming)
"Ooooooh....well let me call - it'll take awhile. Are you sure you have time?" - KL
"Yes I definitely have time. I can walk around with V�in� while you're on the phone." - me
(I'm singing songs and carrying V�in� - she's on the phone).
"Okay, so they are going to work on your son's Kela card soon and you don't have to pay or apply. It'll come to you in the mail." - KL
"Great thanks! How long does it take?" - me
"Well it takes 4-6 weeks to get a card in the mail..."-KL
"That's not good. It takes about that long to get a passport from the Canadian Embassy in Helsinki!" -me
"Oh I will send some emails and get them to work on it faster...yes that's right...Okay. Well, the good thing is that it
doesn't take long to make and send the Kela card!" - KL
"Oh thanks - have a good day."- me
Uh - if it doesn't take so long to make and send it - then why does it take 4-6 weeks normally?
And that - is a look into a system that benefits most and messes up with many... (Lots of people hate Kela - Finns included).
Don't get me wrong, I am really appreciative to have such a program and stay-at-home-allowance - but this whole scenario is getting out of whack.
Another example? My friend's been married
6 years this year...she is STILL waiting for her new Kela card with her married name on it.
*Not all quotes may have been direct or exact - but you get the idea.*